At Jardokon, your satisfaction is our top priority. We are committed to providing you with high-quality jackets and ensuring you have a positive shopping experience. However, if you’re not completely satisfied with your purchase, we’re here to help.

Returns & Exchanges

We accept returns and exchanges for both defective and non-defective products. If you’re unhappy with your order, you may return or exchange it under the conditions outlined below:

  • Return Window: You have 30 days from the date of delivery to return or exchange your item.
  • Product Condition: Items must be returned in new, unused condition, with all original tags and packaging intact.
  • Exchanges: We accept exchanges for the same item or another product of equal value.

How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Email us at support@jardokon.site with your order number and the reason for your return or exchange.
  2. Return Shipping: We include a prepaid return label in your original package, so returning your item is easy and free.
  3. Prepare the Package: Securely pack the item, attach the return label, and drop it off at your local postal service.

Return Processing & Refunds

  • Processing Time: Once we receive your returned item, we will inspect it and process your refund within 15 business days.
  • Refund Method: Refunds will be issued to your original payment method.
  • Restocking Fees: There are no restocking fees for returns.

Additional Information

  • Please note that shipping fees (if applicable) for the original purchase are non-refundable.
  • If you receive a defective or incorrect item, please reach out to us immediately for a free replacement.

If you have any questions regarding our return policy, feel free to contact us at support@jardokon.site. We are always here to assist you!

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